Webinar Panel Discusses Investing in the Shopper Experience and Weighing Customer Satisfaction vs. ROI


For further information, contact
Ray Jones
Dechert-Hampe Consulting
555 Skokie Blvd., Ste. 450
Northbrook, IL 60062

Webinar Panel Discusses Investing in the Shopper Experience and Weighing Customer Satisfaction vs. ROI

NORTHBROOK, IL, April 6, 2010
– Dechert-Hampe Consulting ( and RetailWire ( will conduct a panel discussion webinar to reveal the results of a RETAIL:NEXT study, designed to provide ways of improving the shopper experience.  Results from the RetailWire/DHC survey, "Investing in the shopper experience", will be presented at noon (EDT) on Tuesday, April 6.  Interested parties can register at RetailWire.

In February, RetailWire and Dechert-Hampe surveyed the RetailWire audience and other retail industry experts and practitioners.  Participants rated 26 key contributors from store design to the availability of national brands and use of customer-facing technologies relative to their impact on customer satisfaction and return on investment. This Webinar will reveal the survey results, including the top three rated retailers.

Dechert-Hampe Consulting (DHC) is a national sales and marketing consulting firm founded over 50 years ago, offering solutions that result in tangible change, measurable results, a competitive advantage and an enhanced return on sales and marketing investments. DHC has offices located in Orange County, CA, Northbrook, IL and Fairfield County, CT.


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